The IT Services Optimization Company
Slide background
All starts with a passion to do something really well,
to solve a problem in a way that's never been solved before.
JOHN SCULLEY - FORMER CEO OF APPLE AND PEPSI

What we do

We take care of IT Services.

Main Requirements

for IT Services like banking applications or power plants and traffic control systems are:

 

Safety
Reliability
High-Performance
Cost-Efficiency

Incidents

like performance issues, access or data loss and outages are not just annoying but:

 

Safety-Violating
Cost-Intensive
Time-Consuming
Reputation-Damaging

Holistic View

to all key aspects of IT Services is necessary and valuable to:

 

Maximize Safety
Minimize Incident Risk
Increase Quality
Reduce Complexity

>>>   Who needs it? Read here!

IT Services Compliance

IT Services
Compliance

Related to IT Configuration

  • world-wide unique method
  • cross-vendor & vendor-independent
  • fully automated
  • work result: detailed report

Related to IT Configuration

Predictive
Analytics
 

Unique | Free PoC

Automated end-to-end pro-active Health Check including Design Review

market and vendor best practices, interoperability, IT designs, cross-resource configuration, hardware/software, cross-vendor

Root Cause
Analytics
 

 

Automated root cause detection of currently pending incident

quick & easy, cross-resource, hardware/software, cross-vendor, fully automated

Inventory
Compilation
 

Free PoC

Automated inventory data collection, processing and dashboarding

quick & easy, hardware/software, detailed parameter presentation, fully automated

IT Services Transition

IT Services
Transition

Related to IT Architecture

  • state-of-the-art designs
  • vendor-independent
  • partly automated
  • work result: detailed plan

Related to IT Architecture

Upgrade
Planning &
Simulation

New

Planning and simulation of resource upgrades with automated dependency detection

quick & accurate, automated actual state collection and dependency check, cross-resource, hardware/software, cross-vendor

Design & Redesign
Creation
 

 

Creation of detailed state-of-the-art IT design plans in consideration of several aspects

detailed & accurate, cross-resource, cross-vendor and vendor-independent, according to best practices guidelines

Migration
Planning
 

 

Detailed planning of data migrations respectively logical configuration migrations

detailed & accurate, cross-vendor and vendor-independent, all resource classes, hardware/software

IT Services Governance

IT Services
Governance

Related to IT Operation

  • according to ITIL / COBIT
  • vendor-independent
  • high level of experience
  • work result: recommendations catalog

Related to IT Operation

Implementation,
Migration, Test &
Operation Support

 

Technical support during implementation, migration and test phases as well as normal operation

trained and experienced personnel, all aspects of IT Services, offered based on daily rate or project

Monitoring &
Management Systems
Consulting

 

Proposals for usage, handling and automation of monitoring and management systems

investigation of actual system usage, check for different systems that meet the demands in a better way

Processes
Review
 

 

Review of operation, deployment and work processes in relation to IT Services

detailed review, new approaches based on good practices from several projects, recommendations catalog

Who needs it

Company Perspective

Companies
of all Sectors

No matter what the company is doing...

Providers
in different Areas

Cloud and Managed Service Providers,...

Vendors
of Hard- and Software

Server, storage, databases, apps,...

Personal Perspective

Strategic Management

IT Decision-Makers like CIO, CTO,...

IT Management

Managers responsible for the operation...

Technical Workforce

IT Architect, Consultant, Administrator,...

Who we are

Our Story

Hundreds of projects showed what is really missing to provide stable, reliable and high-performance IT Services.
With this knowledge and the certainty, that vendor-independence is a must here, the founders established the German-based company KnowledgeRiver GmbH in 2016.

While the starting point was a cross-vendor and cross-system analyzing software to detect pro-actively misconfigurations and interoperability issues to avoid incidents in data centers, the features of this world-wide unique method were extended over time to analyze entire IT Services.
Furthermore the portfolio was adjusted and services were added to offer customers, partners and vendors an extraordinary valuable package.

Read more

Our Vision

We simply don't like news about broken IT Services like banking applications, telecommunication systems, online stores and all the others.

So, our daily driving force it to help making the IT world more secure... in other words, IT Services more stable and reliable.

Can we do everything by our own?

Read more

Our Methodology

Based on ITIL and COBIT guidelines, KnowledgeRiver developed a straight-forward IT Services Optimization Cycle.

It consists of 5 PHASES:

  1. Planning
  2. Data Collection
  3. Analysis
  4. Result / Decision
  5. Implementation

Read more

Logo KnowledgeRiver

 

KnowledgeRiver GmbH
Germany

Legal information

Introduction

Fact Sheet Analytics: ENG | GER

Introduction Presentation: ENG | GER

Introduction Video: ENG

© 2019 KnowledgeRiver GmbH. All Rights Reserved.