to solve a problem in a way that's never been solved before.
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Main Requirements for IT Services like banking applications or power plants and traffic control systems are:
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| Safety Reliability High-Performance Cost-Efficiency |
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Incidents like performance issues, access or data loss and outages are not just annoying but:
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| Safety-Violating Cost-Intensive Time-Consuming Reputation-Damaging |
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Holistic View to all key aspects of IT Services is necessary and valuable to:
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| Maximize Safety Minimize Incident Risk Increase Quality Reduce Complexity |
>>> Who needs it? Read here!
IT Services
Compliance
Related to IT Configuration
- world-wide unique method
- cross-vendor & vendor-independent
- fully automated
- work result: detailed report
Related to IT Configuration
Predictive
Analytics
Unique | Free PoC
Automated end-to-end pro-active Health Check including Design Review
market and vendor best practices, interoperability, IT designs, cross-resource configuration, hardware/software, cross-vendor
Root Cause
Analytics
Automated root cause detection of currently pending incident
quick & easy, cross-resource, hardware/software, cross-vendor, fully automated
Inventory
Compilation
Free PoC
Automated inventory data collection, processing and dashboarding
quick & easy, hardware/software, detailed parameter presentation, fully automated
IT Services
Transition
Related to IT Architecture
- state-of-the-art designs
- vendor-independent
- partly automated
- work result: detailed plan
Related to IT Architecture
Upgrade
Planning &
Simulation
New
Planning and simulation of resource upgrades with automated dependency detection
quick & accurate, automated actual state collection and dependency check, cross-resource, hardware/software, cross-vendor
Design & Redesign
Creation
Creation of detailed state-of-the-art IT design plans in consideration of several aspects
detailed & accurate, cross-resource, cross-vendor and vendor-independent, according to best practices guidelines
Migration
Planning
Detailed planning of data migrations respectively logical configuration migrations
detailed & accurate, cross-vendor and vendor-independent, all resource classes, hardware/software
IT Services
Governance
Related to IT Operation
- according to ITIL / COBIT
- vendor-independent
- high level of experience
- work result: recommendations catalog
Related to IT Operation
Implementation,
Migration, Test &
Operation Support
Technical support during implementation, migration and test phases as well as normal operation
trained and experienced personnel, all aspects of IT Services, offered based on daily rate or project
Monitoring &
Management Systems
Consulting
Proposals for usage, handling and automation of monitoring and management systems
investigation of actual system usage, check for different systems that meet the demands in a better way
Processes
Review
Review of operation, deployment and work processes in relation to IT Services
detailed review, new approaches based on good practices from several projects, recommendations catalog
Who needs it
Company Perspective
Companies of all Sectors
No matter what the company is doing... as long as IT Services are essential for the business, our Portfolio is of interest for certain.
We are serving companies of all sectors like:
- Financial Services (Banks and Insurances)
- Telecommunication
- Energy and Utilities
- Aerospace and Transport
- Pharmaceutical
- Biotech and Health Care
- News Media and Entertainment
- Government
- Manufacturing
- Computer and Electronics
- Real Estate and Construction
Please contact us to discuss how we can help you.
Providers in different Areas
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- Cloud Service Providers,
- Managed Service Providers,
- Value-Added Resellers,
- Colocation Providers,
- System Integrators,
- Data Center Operators,
- System Distributors.
HINT: As provider you can benefit from our Partner Program!
Please contact us to discuss how we can help you.
Vendors of Hard- and Software
Reinforcement of own support organization
HINT: As vendor you can benefit from our Partner Program!
Please contact us to discuss how we can help you.
Personal Perspective
C-Level Management
Technical Workforce
IT Consultant, IT Specialist, IT Architect, IT System Integrator, IT Operator / Administrator
Please contact us to discuss how we can help you.
Who we are
Our Story
Hundreds of projects showed what is really missing to provide stable, reliable and high-performance IT Services.
With this knowledge and the certainty, that vendor-independence is a must here, the founders established the German-based company KnowledgeRiver GmbH in 2016.
While the starting point was a cross-vendor and cross-system analyzing software to detect pro-actively misconfigurations and interoperability issues to avoid incidents in data centers, the features of this world-wide unique method were extended over time to analyze entire IT Services.
Furthermore the portfolio was adjusted and services were added to offer customers, partners and vendors an extraordinary valuable package.
Our Vision
We simply don't like news about broken IT Services like banking applications, telecommunication systems, online stores and all the others.
So, our daily driving force it to help making the IT world more secure... in other words, IT Services more stable and reliable.
Can we do everything by our own?
Our Methodology
Based on ITIL and COBIT guidelines, KnowledgeRiver developed a straight-forward IT Services Optimization Cycle.
It consists of 5 PHASES:
- Planning
- Data Collection
- Analysis
- Result / Decision
- Implementation
