The IT Services Optimization Company

Company Profile

Our Story

Hundreds of projects showed what is really missing to provide stable, reliable and high-performance IT Services.
With this knowledge and the certainty, that vendor-independence is a must here, the founders established the German-based company KnowledgeRiver GmbH in 2016.

While the starting point was a cross-vendor and cross-system analyzing software to detect pro-actively misconfigurations and interoperability issues to avoid incidents in data centers, the features of this world-wide unique method were extended over time to analyze entire IT Services.
Furthermore the portfolio was adjusted and services were added to offer customers, partners and vendors an extraordinary valuable package.

The KnowledgeRiver team is experienced especially in following areas:

  • Investigation of IT Services incidents.
  • Recognition of needs and requirements.
  • Development of specialized software.
  • Implementation of solutions.
  • Project management.
  • Good-practice frameworks like ITIL and COBIT.

 

Primarily KnowledgeRiver is a consulting company. We love to talk to people and we always explain and discuss the results of our services.
Our Software Products are an important part for several services, but they are 'just' supporting us.
And we have always an eye on cost-efficiency and a good ROI (Return of Investment).

Our Vision

We simply don't like news about broken IT Services like banking applications, telecommunication systems, online stores and all the others.

So, our daily driving force it to help making the IT world more secure... in other words, IT Services more stable and reliable.

Can we do everything by our own?
No, for sure not!

That's why we

  • listen to customer experience
  • talk to and discuss with vendors and
  • work with partners.

 

We are really great in conservating knowledge.
Our Software Products - which are used in several of our services - are the best evidence.

Our Methodology

Based on ITIL and COBIT guidelines, KnowledgeRiver developed a straight-forward IT Services Optimization Cycle.

It consists of 5 PHASES:

  1. Planning
  2. Data Collection
  3. Analysis
  4. Result / Decision
  5. Implementation

All our services are based on this methodology.

We are able to automate some of these phases - especially 'Data Collection', 'Analysis' and 'Result / Decision' with our Software Products.

Information regarding the ITIL and COBIT guidelines can be found here:

ITIL

ITIL (Information Technology Infrastructure Library) is a set of detailed practices for IT Service Management (ITSM) that focuses on aligning IT Services with the needs of business.

Basis for our IT Services Optimization Cycle is especially the 'Seven-Step Improvement Cycle' defined in ITIL's phase 'Continual Service Improvement' (CSI):

  1. Identify the strategy for improvement
  2. Define what you will measure
  3. Gather the data
  4. Process the data
  5. Analyze the information and data
  6. Present and use the information
  7. Implement improvement

 

ITIL Seven Step Improvement Cycle
COBIT

Our Memberships

Guide Share Europe (GSE) is a European non-profit association. It represents companies, organisations and individuals involved in IT solutions and is the European leader in user group relations with IBM and the ICT industry.

organization link

Bundesverband mittelständische Wirtschaft e.V. (BVMW) is a German organization for SMB companies with about 530 000 members.

organization link

Logo KnowledgeRiver

 

KnowledgeRiver GmbH
Germany

Legal information

Introduction

Fact Sheet Analytics: ENG | GER

Introduction Presentation: ENG | GER

Introduction Video: ENG

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