KnowledgeRiver and ITIL
(ITIL Overview Article @ KnowledgeRiverBase > link)
ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT Service Management (ITSM) that focuses on aligning IT services with the needs of business.
For additional information on ITIL please refer to the KnowledgeRiverBase Article 'ITIL (IT Infrastructure Library) Overview' > link.
KnowledgeRiver is concentrated on helping customers to breathe life into this extremely important Seven-Step Improvement guideline. A detailed description can be found here > link.
Again, the main target is to help you with your reliable and high-performance data center!