Glossary

The Glossary provides you explanations for expressions and abbreviations we are using on our web pages or in documents:

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ExpressionDescriptionAbbreviation
Additionally Commissioned CreditsAdditional credits purchased for an existing contingent contract (see as well Credit and Contingent Contract) [defined term in contracts].-
Advance Consultancy FeeAdvance payment of consultancy fee which will be charged for each month in advance (see as well Consultancy Fee) [defined term in contracts].-
Advance InvoiceInvoice related to advance consultancy fee (see as well Invoice and Advance Consultancy Fee) [defined term in contracts].-
AgreementSynonym for contract (see as well Contract) [defined term in contracts].-
Analytics Monitoring PlatformThe Brocade Analytics Monitoring Platform is a purpose-built SAN appliance for measuring application performance and traffic behavior.AMP
Base ContractContract between KnowledgeRiver and a client for a single project.BC
ClientCan be an end customer or a reseller, in contracts called Principal.-
Commissioned CreditsNumber od credits purchased by client (see as well Credit and Client) [defined term in contracts].-
Consultancy FeeOverall amount of a contract (see as well Contract) [defined term in contracts].-
ConsultantKnowledgeRiver as party of a contract [defined term in contracts].-
Consultant’s Bank AccountBank account information of KnowledgeRiver [defined term in contracts].-
Consultant’s Key ContactResponsible person of KnowledgeRiver who signs a contract (see as well Consultant) [defined term in contracts].-
ContingentNumber of credits that can be used to order a project (see as well Credit, Order, Project and Contingent Contract).CNT
Contingent ContractContract between KnowledgeRiver and a client based on the concept of purchasing credits that can be used for multiple projects, contingent contracts are discounted (depends on number of purchased credits).CC
Contingent Contract AmendmentPurchase of additional credits based on an existing contingent contract (see as well Credit and Contingent Contract).CCA
Contingent LevelLevel of a contingent contract (Bronze, Silver, Gold or Platinum), is based on commissioned credits (see as well Contingent Contract and Credit).-
Credit Increase AmendmentPurchase of additional credits based on an existing contingent contract (see as well Credit and Contingent Contract) [defined term in contracts].-
DataPrincipals data and KnowledgeRivers work result together (see as well Principal Data and Work Result) [defined term in contracts].-
Data Center 100%One of KnowledgeRivers service lines specialized on data center architectural designs (refer to Portfolio on the web site).DC100
Data Center 360°One of KnowledgeRivers service lines specialized on data center environment analysis (refer to Portfolio on the web site).DC360
DC360DolphinKnowledgeRivers software tool to analyze data packages collected with DC360Octopus (see as well DC360Octopus).-
DC360OctopusKnowledgeRivers software tool to collect data from data center environments that will be analyzed by DC360Dolphin after uploading a data package (see as well DC360Dolphin).-
DeviceA data center hardware component like a server, SAN switch or a storage subsystem.-
Device ClassA family of products like Storage, SAN, Operating System, Backup or Software.-
Disaster RecoveryInvolves a set of policies, procedures and tools to enable the recovery or continuation of vital technology infrastructure and systems.DR
Disputed OrderCould be the case if the end customer is mentioned in the EU-DPL (see as well End Customer and EU-DPL) [defined term in contracts].-
EffectivenessStart date of a contract (see as well Contract) [defined term in contracts].-
EffortMeasured in hours and performed by KnowledgeRiver employees.EFF
End CustomerThe client a service is performed for (see as well Client and Service) [defined term in contracts].EC
EnvironmentThe complex of single devices, their configuration and the network between the devices (see as well Device).-
Environment Enhancement ReportWork result (see same) of Data Center 360° services.EER
EU-DPLEU Denied Party List [defined term in contracts].EU-DPL
ExpensesEspecially travel related costs like ticket and hotel costs, but as well travel allowances (see as well Travel) [defined term in contracts].-
Final InvoiceLast invoice after contingent contract expiry (see as well Invoice and Contingent Contract) [defined term in contracts].-
InfrastructureData center related but on the level of i.e. cables, cooling and noice.-
InvoiceContains billing information for a defined settlement period (see as well Settlement Period).IV
KnowledgeRiverThe name of our company, registered as KnowledgeRiver GmbH.KR
KnowledgeRiverBaseOur knowledge base to provide multiple information like how-to, documentations.KRB
KnowledgeRivers Virtual MachineA Linux Ubuntu image (free of charge) that bundles several data center operation disciplines in one system.KRVM
Modified Advance Consultancy FeeRelated to contingent level changes (see as well Contingent Contract, Contingent Level and Advance Consultancy Fee) [defined term in contracts].-
OfferQuotation by KnowledgeRiver based on a clients request (see as well Client and Request).-
OrderA service request against an existing contingent contract (see as well Service, Request and Contingent Contract) [defined term in contracts].OR
PartiesKnowledgeRiver as consultant and the principal of a contract [defined term in contracts].-
PrincipalBeside KnowledgeRiver the second party of a contract (can be an end customer or a reseller) [defined term in contracts].-
Principal DataData (packages) collected by principal (see as well Principal) [defined term in contracts].-
Principal’s Bank AccountBank account information of the client (principal) [defined term in contracts].-
Principal’s Key ContactResponsible person of principal who signs a contract (see as well Principal) [defined term in contracts].-
ProductA vendors hardware or software solution.-
Product FamilyA class defined by vendors to bring together hardware or software solutions among one term.-
ProjectExecution of a service, its based on an offer provided to the client (see as well Service, Offer and Client).PRJ
Recovery FeeRelated to termination of a contract prior to expiration (see as well Contract) [defined term in contracts].-
ReportSynonym for KnowledgeRivers work result (see as well Work Result) [defined term in contracts].-
RequestA non-binding query for a project based on selected service (see as well Project and Service).-
Request for ProposalA tender by an end customer to ask vendors or external service providers to submit their suggestions for defined requirements.RFP
ResellerA client who is selling KnowledgeRivers services to end customers (see as well Client, Service and End Customer).-
ServiceA special kind of project offered by KnowledgeRiver (see as well Project and Offer) [defined term in contracts].SV
Service Level AgreementOfficial commitment that prevails between a service provider and a client.SLA
Service Level ObjectiveKey element of a Service Level Agreement (SLA). Agreed upon as a means of measuring the performance of the service provider and are outlined as a way of avoiding disputes between the two parties based on misunderstanding.SLO
Service LineA container for services with a similar target (see as well Service).SL
Settlement PeriodIndicated in an invoice, normally one month and related to contingent contracts (see as Invoice and Contingent Contract).-
Software UsageMeasured in units and performed by one of KnowledgeRivers software tools (like DC360Dolphin, DC360Octopus)SWU
Supported Device ListEspecially related to KnowledgeRivers Data Center 360° service line.SDL
SurveyA survey should be given by the principal as soon as a project is finished.SUR
TicketA ticket can be opened to ask for changes (for example, in utilities) or to report bugs.TIC
Total CreditsNumber of credits defined in a contract (see as well Credit) [defined term in contracts].-
TravelNormally project related, but can be as well for education or client aquisition purposes.TRV
VendorNormally manufacturer of a software or hardware product.-
Work ResultDelivery by KnowledgeRiver based on a executed project (see as well Project).WR

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