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IT Services Compliance

IT Services

Related to IT Configuration

  • world-wide unique method
  • cross-vendor & vendor-independent
  • fully automated
  • work result: detailed report

Root Cause Analytics


Automated root cause detection of currently pending incident

Service Number: SV102


see Our Methodology


Key objective is to detect and eliminate currently pending incident like performance issue, access loss, data loss or outage of an IT Service.


The Root Cause Analytics service is fully automating the phases Data Collection, Analysis and Result (additional information see above).
Our Software Products are replacing manual efforts what makes the entire process time-saving and cost-efficient.

The result - a prioritized and detailed report containing the root cause and additional recommendations - is discussed with our experts.

Basically, all collected data - HW/SW configuration data, log data, monitoring/performance data - are put into a causal relationship to check against following areas:

  • Market and vendor best practices,
  • cross-resource interoperability and configuration,
  • IT designs: architectural IT design, high availability, backup/restore.


We recommend to switch afterwards to the Predictive Analytics service, which should be performed on a regular basis.

Addressed Challenges
Who Needs It

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Fact Sheet Analytics: ENG | GER

Introduction Presentation: ENG | GER

Introduction Video: ENG

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