Enterprise IT Resilience Optimization

IT Services Governance

IT Services

IT Operation related

  • according to ITIL / COBIT
  • vendor-independent
  • high level of experience
  • work result: recommendations catalog

Processes Review


Review of operation, deployment and work processes in relation to IT Services

Service Number: SV114


see Our Methodology


Key objective is to optimize operation, deployment and work processes which are related to IT Services.
The review detects for instance process driven lacks in execution of actions and handling of process data.


The Processes Review service is in correlation with frameworks like ITIL and COBIT, but includes as well the experience from hundreds of projects.


The result - a detailed recommendations catalog - is discussed with our experts.
It considers following aspects:

  • Basic operation processes,
  • cooperation with external provider teams,
  • deployment processes for hardware and software,
  • hardware and software configuration handling.


Addressed Challenges
Who Needs It

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Legal information


Fact Sheet Analytics: ENG | GER

Introduction Presentation: ENG | GER

Introduction Video: ENG

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