IT Services
Transition
Related to IT Architecture
- state-of-the-art designs
- vendor-independent
- partly automated
- work result: detailed plan
Design & Redesign Creation
Creation of detailed state-of-the-art IT design plans in consideration of several aspects
PHASES
see Our Methodology
PHASE 1: Planning
One time effort:
- Introduction / explanation of concept,
- preparation of required systems,
- installation and configuration of data collection software DC360Octopus.
PHASE 2: Data Collection
The data collection software DC360Octopus is able to collect HW/SW configuration data, log data and monitoring/performance data from several resources like servers, operating systems, network devices (SAN and IP), storage systems, virtualization layers, databases and applications (see Supported Resource List).
The data collection task can be manually triggered or it can be scheduled.
The output is a ZIP package with several unstructured files.
This package is processed afterwards by the analyzing software DC360Dolphin.
PHASE 3: Analysis
The data package - collected by DC360Octopus - is first of all transformed to structured data by the analysis software DC360Dolphin.
Afterwards hundreds of checks are performed to detect the issue causing the incident.
As a last step the software is preparing the report.
DC360Dolphin is available as Saas (Software as a Service) or as integrated part of the DC360Manatee VM.
PHASE 4: Result / Decision
The Root Cause Analytics service results in a prioritized and detailed report:
- Root cause description with change instructions,
- additional recommendations with change instructions,
- references.
Typically, this report is explained by and discussed with our experts.
A demo report can be found here > link (login required).
The report is the basis to decide what has to be implemented.
The recommendations can as well be automatically transferred to available Management Systems (Incident Management, Problem & Change Management, DCIM, ...).
Optionally DC360Manatee is visualizing the information. Based on the license level it comes with integrated DC360Octopus (data collector), DC360Dolphin (analyzer) and several additional Monitoring & Management Systems.
PHASE 5: Implementation
The implementation can be performed by KnowledgeRiver or the operation team... or a combination of both.
Key objective is to create a state-of-the-art IT design plan based on an existing IT Services infrastructure respectively a completely new design.
The Design/Redesign Creation service is partly automating the phases Data Collection, Analysis and Result (additional information see above) especially when a redesign of an existing IT Services infrastructure is planned. In that case our Software Products collect the actual state - HW/SW configuration data – and are therefore replacing manual efforts what makes the entire process time-saving and cost-efficient.
The result - a detailed IT design plan - is discussed with our experts.
It considers following aspects:
- Performance and growth requirements,
- hardware/software configurations,
- overall architectural IT design,
- backup/restore,
- high availability,
- disaster recovery.
We recommend to perform the Design/Redesign Creation service prior to any IT design change.
